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Support digest agent

Individual tickets hide the pattern. Once a week this agent reads everything that came in, groups it by what people actually wanted, and shows you the three fixes that would remove the most work.

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Quick facts

Runs
Weekly, Friday 16:00
Needs
Forwarding address for support email
Access
Read only
Setup time
About 2 minutes
Plans
Growth and up

What it does each week

  1. STEP 1

    Reads the week

    Everything that reached your forwarding address.

  2. STEP 2

    Finds the patterns

    Groups by intent, with real counts.

  3. STEP 3

    Names the fixes

    Three changes that would remove the most work.

  4. STEP 4

    Files the report

    Appears in your reports every Friday.

Runs on its own

  • Reading forwarded email
  • Writing the report

Waits for your approval

  • Nothing is sent to customers by this agent.

You can switch any task to automatic once you trust it.

What you tell it when setting up

QuestionWhy it is asked
Tab to keep the weekly counts in (optional) For example: Support stats
Anything you especially want watched For example: Delivery complaints, and anyone mentioning a refund

Works well with

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Review reply agent
Drafts replies to Google reviews and holds negative ones for approval.
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FAQ answering agent
Answers the questions you get ten times a week, using your own pages.
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Complaint triage agent
Spots unhappy customers early and drafts a calm first reply.

Start the Support digest agent free

The free plan includes one agent and 100 runs a month.

Start free