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Complaint triage agent
Reads incoming mail, marks how upset the person is and what they want, then drafts a calm reply. Anything serious is flagged for you before a single word is sent.
Quick facts
- Runs
- Runs on every enquiry
- Needs
- Forwarding email
- Access
- Read, and send with your approval
- Setup time
- About 4 minutes
- Plans
- Starter and up
What it does
-
STEP 1
Reads the message
Decides whether it is really a complaint.
-
STEP 2
Rates it
Minor, serious or urgent, with the reason.
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STEP 3
Drafts a calm reply
Acknowledges, explains what happens next, promises nothing it should not.
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STEP 4
Flags the serious ones
Urgent cases are marked for you, always with approval first.
Runs on its own
- Reading incoming mail
- Rating how serious each one is
Waits for your approval
- Every reply to an unhappy customer
You can switch any task to automatic once you trust it.
What you tell it when setting up
| Question | Why it is asked |
|---|---|
| What may be offered, and by whom | For example: Only I approve refunds. We can always offer a free re-do. |
| How soon will a person follow up? (needed) | For example: Within one working day |
Works well with
Start the Complaint triage agent free
The free plan includes one agent and 100 runs a month.