Support
Available
Refund and returns agent
Refund emails are stressful to write and easy to get wrong. This agent reads the request, checks it against the policy you paste in, and drafts a reply that is calm, clear and consistent every time.
Quick facts
- Runs
- On every new message
- Needs
- Forwarding address for support email
- Access
- Read, and send with your approval
- Setup time
- About 5 minutes
- Plans
- Growth and up
What it does
-
STEP 1
Reads the request
Only what was forwarded to your AppBird address.
-
STEP 2
Checks your policy
The one you pasted, not a general idea of fairness.
-
STEP 3
Drafts the reply
Calm, specific, and the same answer every time.
-
STEP 4
Flags the hard ones
Anything it should not decide alone comes to you.
Runs on its own
- Reading forwarded support email
- Classifying the request
Waits for your approval
- Every reply to a customer
- Anything involving money
You can switch any task to automatic once you trust it.
What you tell it when setting up
| Question | Why it is asked |
|---|---|
| Your refund and returns policy (needed) | For example: Full refund within 14 days if unused and in original packaging... |
| What can you offer when the answer is no? | For example: A credit note, or free return postage |
| Tab to log decisions in (optional) | For example: Refunds |
Works well with
Start the Refund and returns agent free
The free plan includes one agent and 100 runs a month.