Support
Available
Order status agent
The most common support question, answered the same way every time. It matches the customer to your orders sheet and replies with the real status, or says honestly that it cannot find them.
Quick facts
- Runs
- On every new message
- Needs
- Forwarding address and an orders sheet
- Access
- Read, and send with your approval
- Setup time
- About 3 minutes
- Plans
- Starter and up
What it does
-
STEP 1
Reads the question
From your forwarding address.
-
STEP 2
Looks up the order
By number, email or name, read only.
-
STEP 3
Replies with the real status
Straight from your sheet, never estimated.
-
STEP 4
Asks when unsure
No guessing, ever, when the match is not certain.
Runs on its own
- Reading forwarded email
- Looking up the order
Waits for your approval
- Every reply, until you let it answer on its own
You can switch any task to automatic once you trust it.
What you tell it when setting up
| Question | Why it is asked |
|---|---|
| Tab with your orders (needed) | For example: Orders |
| What should it say when an order is late? | For example: We are sorry. Your order ships within 48 hours and we will confirm with tracking. |
Works well with
Start the Order status agent free
The free plan includes one agent and 100 runs a month.